In most cases your order will be dispatched same day if ordered before 11am. All of our rugs are shipped australia wide by Hunter Express or Toll. Tracking information is promptly provided to the same email used at checkout.
We dispatch orders within 1-4 business days on average this may increase slightly during peak periods or if an order is placed on a public holiday.
You can track your order directly from the shipping providers website. A link to track your order will be provided by email. If you have any questions regarding the whereabouts of your order, please contact us firstname.lastname@example.org Please note*
This item cannot be delivered to a PO Box, only to a street address. Change Of Mind Returns
If you happen to change your mind and feel the rug doesn't quite suit your space, we provide a stress free change of mind returns process. So don't worry, you're completely covered when you shop with Rug Envy.
Please visit our returns page for full T&C's.
If your rug is damaged in transit or faulty, we will organise a stress free replacement. Our customer service team is top notch, we always go above and beyond for our valued customers.
Are you a little unsure on selecting the right rug for your space? You can request FREE Interior design advice from our in house Interior Designer.
Step 1: Take a photo of your space.
Step 2: Define your styling goals.
Step 3: Email us the details via email@example.com or send us a message on our Facebook page. Important Tip:
For total peace of mind we recommend using an anti-slip pad underneath rugs to prevent slippage.